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Relationship Management |
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Customer
Relationship Management is about attracting
and retaining customers, gaining customer
insight, and implementing customer-centric
strategies. Radiant Info has helped some
of the world's most successful companies
understand and use customer relationship
management to achieve superior performance.
We deliver a powerful combination of CRM
knowledge - from brand strategy to sales
optimization to contact center effectiveness,
and technology expertise and knowledge
transfer that helps companies maximize
their CRM investment.
We use our deep business insight about
how companies market, sell to and serve
their customers to address each element
of the customer experience and lifecycle.
Our comprehensive approach allows us to
take a multidimensional view and create
a CRM solution tailored to your company,
your industry and your brand. |
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Our services include |
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- CRM Modeling: prioritization
of key issues, benchmarking
against world-class companies,
gap analysis and mapping of
all customer touch points and
channels
- CRM Select: review of available
platforms and applications and
selection of the right technology
- CRM Solution Implementation:
complete development, installation,
configuration and integration
of software solutions across
legacy and partner systems
- CRM Transform: leveraging
of CRM investment by addressing
process and human elements including
change management and organizational
readiness
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- CRM Intelligence: valuable
data gathered to accurately
measure performance through
business analytics, profiling
and personalization
- CRM Deploy: knowledge transfer,
complete documentation, train-the-trainer
sessions, training delivery,
data conversion and production
cutover
- CRM Evolve: evaluation of
current activities through end-user
surveys, management reports
and utilization statistics to
drive new requirements and future
enhancements
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