Work Order Management System (WOMS)

The challenge facing government organizations has always been need for greater coordination of actions and accessibility of information.

WOMS provides an effective solution by cataloging issues/complaints and actions into job requests and issuing work orders. It also drives the scenarios through a transitional lifecycle progression tracking all aspects until a resolution is determined.

The work order application is a robust set of tools designed to efficiently monitor the workflow activity and track outcomes of issues and actions.

Information exchange among division personnel Electronically file issues & problems (reported by external parties, consultants, citizens, etc.) Produce job requests resulting from issues & problems Escalate issues/problems and request work orders Electronic tracking, escalation and execution of events Approve, schedule, assign, track, coordinate, prioritize, follow-up essentials of actions & events Catalog and add attachments to a work order Attach phases to a work order Facilitate coordination amongst work order participants Automatic / manual close feature for work order completion status Work order detail recognition referenced in the work identifier (indication of month/year/section/details attributes contained in the unique identification of the work order record) View work orders online with search/query options The component based system architecture and can be separated by modules that facilitate the processing of separate government entities and customized to specific requirements.